Contact & Support
Have questions or need assistance? Connect with the Realcore team and community.
Write a Ticket to the Gamemasters
Tickets are written from your account, so we always know who is asking and can look at the right characters, payments and logs without you having to prove anything. Log in to open one — the answer comes back as a letter on your account page.
Discord Server
Join our active Discord to chat with other adventurers, form hunting parties, trade gear, and get quick answers from staff.
Community Forum
Post bug reports, discuss proposals, recruit guild members, or browse detailed gameplay and quest guides written by players.
Email Support
For sensitive inquiries regarding account access, donation issues, or serious security disclosures, write directly to our team:
Help Channel & GMs
Press Ctrl+O in your game client to open the Help Channel. Tutors and online Gamemasters will assist you with questions.
Guidelines When Contacting Support
To help us resolve your ticket or inquiry as swiftly as possible, please include the following details in your message:
- Account Number: Your registered account ID number (e.g.
100234). - Character Name: The name of the character affected, if applicable.
- Date & Time: When the issue or transaction occurred (including timezone).
- Detailed Description: A concise explanation of the situation, along with any relevant error messages, screenshots, or transaction receipt IDs.
